Frequently Asked Questions

Who should attend?

The event is aimed at all those from local and central government, private and the community and voluntary sector with an interest in the provision of adult and children services, health, education and social care.

What is on the programme?

The conference programme will not be finalised until shortly before the event. However, if you keep checking back to this website and our social media channels, speaker and session themes will be announced.

How do I book a conference place?

All booking information can be found on the booking page of this website. Click ‘Booking’ in the main navigation.

How do I book accommodation?

Visit the accommodation page on this website – we have secured discounts at a number of hotels within walking distance of the conference venue.

Where is the venue?

The conference is taking place at Manchester Central.

Transport and travel information can be found here

Delegate registration and security

On receipt of an online booking, delegates will receive an automated email response confirming the booking. Further conference correspondence and updates will be sent, by email, periodically to the delegate and the booking contact.

Registration desks are situated in the Manchester Central Exchange Foyer entrance on the ground floor at street level. Everyone must register here on their first day where they will receive their name badge, lanyard and supporting conference information. Security personnel will be onsite in the registration area and throughout the venue. There will be random bag searches during the registration.

It is essential that all delegates wear their badges throughout the conference, including the social events. Failure to do so may result in non-entry. Replacement badges will be available from the registration desks. Please note that proof of identity will be requested before replacement badges are issued.

Car parking

There is an NCP (National Car Park) directly below Manchester Central that is open 24 hours a day all year round. The car park includes 18 disabled parking bays and there is direct access to Manchester Central by lift, stairs and escalators.
If using a satellite navigation system – please follow the postcode M2 3GX

Disabled access

Manchester Central is designed for maximum accessibility at all events. Most of the exhibition space is on the ground floor/street level and can be easily accessed via the main entrance. Entrances are fully accessible and the foyer entrances are sensor-activated. Events on the first floor can be accessed via stairs or lifts.

Signage uses pictorial symbols and there are contrasting graphics on the wall-to-floor glazing. Assistance dogs are welcomed and the venue has Induction Loop facilities in Exchange Auditorium and Central and Charter Foyers.

Manchester Central is committed to continually improving accessibility for the venue and always welcome feedback from visitors. Recent improvements include: disability awareness staff training; refurbished toilet facilities; smooth paving over cobbled access areas; highlighted nosing and additional handrails; and Deaf Alerter – a radio-based fire alarm.


Refreshments and lunches will take place within the exhibition area in Exchange Hall. If you have pre-ordered a special diet, please identify yourself to catering staff in Exchange Hall. Vegetarian meals are available at all service points.

Cloakroom and luggage store

A staffed cloakroom and luggage store is located in Manchester Central’s Exchange Foyer entrance for delegates’ use throughout the conference.


Free Wi-Fi is available throughout the conference venue.